Shipping, Delivery & Returns Policy
Last Updated: September 2026 | Operating Under GSTIN 09HKOPP6790M1ZU
1. Domestic Shipping Across India
We offer 100% Free Shipping and Free Transit Insurance on all orders within India. Products in stock are dispatched from our Mirzapur loom sheds within 24 to 48 hours and delivered within 4 to 7 business days via Blue Dart, Delhivery, or DTDC Express.
2. Worldwide International Export Shipping
We deliver to over 40 countries including the United States, United Kingdom, Canada, Australia, Germany, France, and the UAE.
- Air Express (DHL / FedEx): Delivered to your doorstep in 7 to 12 business days with live tracking.
- Ocean Freight (LCL / FCL): For commercial container orders, delivered to major international ports (FOB / CIF / DDP).
- Packaging: Triple-layer heavy-gauge polyethylene and stitched waterproof hessian wrapping to protect against moisture during transit.
3. 7-Day Hassle-Free Returns & Replacements
If you are not completely satisfied with the color, size, or feel of your standard catalog carpet, you may request a return or exchange within 7 days of delivery. The item must be in its original unused condition with all tags attached.
4. Custom & Bespoke Sized Orders
Custom-commissioned rugs woven to client-specified dimensions or custom Pantone colors are non-returnable once sample strike-offs are approved by the client, except in the rare case of transit damage or manufacturing defect.
5. How to Initiate a Return
Contact our customer care desk at info@carpetshopindia.com or WhatsApp +91 99182 46999 with your Order Number. Our team will arrange courier reverse pickup.